Brodog Court Fishguard

Terms & conditions

  1. Definitions ‘You’ and ‘Your’ mean the person making the booking and the accompanying people hiring Brodog Court. ‘Us’, ‘Our’ and ‘We’ refer to Jenny and Neil Caithness, the owners of Brodog Court.
  2. Booking Bookings are only accepted from over 21s and are only treated as definite once payment has been made and confirmed by us. By booking Brodog Court you are indicating acceptance of all the terms and conditions.
  3. Payment methods Payments can be made by cheque or direct bank transfer. We have the facility to take payment by PayPal; however, the fees levied by them mean that we must, unfortunately, make a charge of 3.5% per transaction.
  4. Payment Bookings made more than six weeks in advance require a 20% deposit to secure the let within 7 days. The remainder of the payment should be made no later than six weeks before the beginning of the let. We reserve the right to re-let Brodog Court if full payment has not been made, in which case any deposit will be retained. Bookings made within six weeks of a let must be accompanied by payment in full.
  5. Alterations Changes to the date of the let may be made more than six weeks before the original start date of the holiday. If the price between the original and the new holiday dates differs, you will be charged the greater of the two.
  6. Arrival / departure Lets normally run on a weekly basis with the change over day and arrival/departure times specified by us. Alterations to departure or arrival times may be possible, by prior arrangement, during low and mid seasons.
  7. Restrictions Brodog Court is strictly non-smoking. Unfortunately we cannot allow pets. No parties, events or gatherings are to be hosted at the property.
  8. Maximum occupancy The maximum number of guests permitted is 6 (maximum of 4 adults), plus one infant under 2 years of age. The full names of all guests must be listed on the booking form that we will send you. This list can be amended or added to at any time prior to your arrival provided that the total number does not exceed the maximum occupancy limit.
  9. Your obligations You are obliged to leave Brodog Court in an acceptable condition. If there are any breakages or damage to the property please notify us as soon as possible to ensure that we can rectify this before subsequent lets. We acknowledge that accidents happen; however, we reserve the right to make a charge against your security deposit for any significant breakages or damage or where you have been particularly negligent. We also retain the right to recover the cost of additional cleaning charges from your security deposit if Brodog Court has been left in an unacceptably dirty or untidy state.
  10. Wi-Fi We provide free Wi-Fi access for guests via broadband connection.  Please note that we cannot be held responsible for any interruptions or errors in this service and that you are obliged not to download any illegal or copyrighted material. It is your responsibility to ensure that you have virus protection installed on your devices and that children do not access inappropriate material.
  11. Right of entry You must allow us and/or workmen to enter Brodog Court at any reasonable time to carry out repairs when deemed necessary. In the case of an emergency we retain the right to enter the property without prior notification.
  12. Problems If there are any problems during the course of your stay you should bring them to our attention immediately, to give us the opportunity to rectify the situation. No subsequent claims for compensation will be entered into if this is not the case.
  13. Cancellation If you wish to cancel your holiday, we will attempt to re-let the property. If successful we will give you a refund less a £40 administration fee, otherwise all payments received will be forfeited.
  14. Covid-19 If we have to close Brodog Court due to a lockdown (national or local in Pembrokeshire) a full refund will be given. We strongly advise that you take out travel insurance to cover you for any other circumstances including, but not limited to, a lockdown in your local area, travel or quarantine restrictions, you or anyone in your party testing positive or having to self-isolate. We cannot refund, or offer a credit for a future stay, in these circumstances unless we can re-let the property.
  15. Breaking of terms If you fail to comply with any of these terms and conditions we retain the right to refuse entry to the property or to repossess the property during your stay. In such circumstances we will treat this as a cancellation and the full price of the let will be forfeited.
  16. Circumstances beyond our control If, due to circumstances beyond our control, Brodog Court becomes unavailable, you will be notified as soon as possible and a full refund will be made. In such circumstances, we will not be liable for any further losses and no further claim will be made against us.